FAQ

 
My Philosophy

The Duchess believes in 3 principles: 

 

1) Always provide excellent customer service

2) Create a top quality product

3) Follow your passion

 

For these reasons I'll always strive to create items that my customers will not only enjoy wearing, but are proud to recommend to their friends and family. I stand behind the quality of  my handmade wearable art  and will always work with you to resolve any issues should one occur. At Duchess of Sparkle the customer is always  the most important part of creating because you give my art a place to be displayed. I believe in the old adage  "my door is always open" so feel free to contact me with questions or comments at anytime.  I can be reached through the contact  page or you can hop on over to one of my social media sites and leave me a message...I can't wait to hear from you! 

The Components I Use to Create My Wearable Art

At Duchess of Sparkle the parts I choose to create my jewelry are very important to me. Just like a Master Painter I choose components that I know to be of the highest quality, and I strive to use findings that will be safe for those with sensitivities to various metals and dyes. The metal findings are made from stainless steel, sterling silver, lead and nickel pewter, and silver plate. When I use metals such as copper or brass, I  note it's use in the description , and the dyes used for wood or cotton tassels are vegetable based unless otherwise noted. I am committed to using beads with the greatest sparkle and that's why Swarovski crystals are a main component in my pieces. I also use Czech glass  of high quality and  pick high grade natural gemstones as well as annealed hand blow lampwork glass from small business sources. and self representing artists. The  wood beads are from sustainable sources and the Sari Silk ribbon is fair trade, which gives women in India jobs at fair wages and guarantees no child labor is used. If ever you have a question about my jewelry's components, please do not hesitate to reach out and contact me.

 

Shipping & Delivery

All items in stock ship within 48 hours from time of order. Duchess of Sparkle ships via USPS 2-3 day priority unless otherwise requested and all shipping costs include tracking and insurance. Additional charges for express shipping or use of UPS or FedEx will apply. Please feel free to contact me with any questions or concerns.

 

Tracking Your Order

Once your order ships an email will inform you that your item(s) are on their way and tracking information will be provided so that you will know where your package is at any time.

 

Easy Returns

Your satisfaction is my main goal. If for any reason you are dissatisfied with the product, you have 30 days to return it for a full refund by simply mailing the item back to me.  While I strive to always create a first class quality artwear, defects do happen. Please contact me immediately and I'll provide you with a return label and envelope.  Returns are accepted up to  60 days in the case of a defect or damage not related to normal wear and tear.  Please contact me to  discuss how I can best resolve any issues should they arise.

 
100% Secure Ordering 

You can shop at Duchessofsparkle.com with confidence. I accept payment through PayPal, who is forefront in the digital payments revolution. . Paypal open, secure and technology agnostic payments platform  securely transact with customers online, in stores and increasingly on mobile devices. They use data encryption and anti-fraud technology to keep your information secure. I accept all credit cards and you don't need a PayPal account to purchase from me.

Privacy Policy

 At Duchess of Sparkle your privacy is important to me and because of that , I will NEVER sell or share any information you choose to provide. I also strive to control the amount of spam you receive which is why I limit my mailings to 2 per month unless there is a sale. In addition, information collected is not stored on the site, and any information you choose to provide is used solely for the purpose of communication with you. Should you have any questions about how your personal data is used, please contact me for clarification.

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Kailyn Rebecca Ryan, Model